February 2, 2023
What if I want to send money to someone whose bank or credit union doesn’t offer Zelle®?
You can find a full list of participating banks and credit unions live with Zelle® here. If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS. To […]
February 2, 2023
Are there any fees to send money using Zelle®?
No, Commercial Bank of California does not charge any fees to use Zelle® in the Commercial Bank of California app. Your mobile carrier’s messaging and data rates may apply.
February 2, 2023
Can I cancel a payment?
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do […]
February 2, 2023
Can I use Zelle® internationally?
In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.
February 2, 2023
Can I pay a small business with Zelle®?
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Commercial Bank of California mobile app using just their email address or U.S. mobile number. Neither Commercial Bank of California nor Zelle® offers a […]
February 2, 2023
Who can I send money to with Zelle®?
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor1. Since money is sent directly from your Commercial Bank of California account to another person’s bank account within minutes1, Zelle® should only be used to send money to friends, family […]
February 2, 2023
Is my information secure?
Keeping your money and information safe is a top priority for Commercial Bank of California. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your Commercial Bank of California account safe.
February 2, 2023
What if I get an error message when I try to enroll an email address or U.S. mobile number?
Your email address or U.S. mobile number may already be enrolled with Zelle® at another bank or credit union. If you would like to move your email address or U.S. mobile number from the financial institution where you initially enrolled with Zelle®, simply click “Transfer” when prompted during the Zelle® enrollment process and confirm your […]
February 2, 2023
How do I use Zelle®?
You can send, request, or receive money with Zelle®. To get started, log into Commercial Bank of California’s mobile app. Tap “+” at the bottom of the screen, then select the Zelle® icon. To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. […]